Support

Need help with Vekta Fleet? We are available for both the web dashboard and the iPhone and iPad app.

Contact

• Email: info@vektafleet.com — we reply within 24 working hours.
• Suggested subject: tell us whether you are writing about the web dashboard or the app, and which screen you are on.

App FAQ

• Is the app account the same as the web one? Yes: same email and same password. Everything you do on mobile shows up in the dashboard, and the other way round.
• How do I manage my subscription? Subscriptions purchased in the app are managed from your Apple account (Settings → your name → Subscriptions) or in the app itself under More → Subscription.
• How do I delete my account? In the app: More → Delete my account and my data. Deletion is permanent and includes all your data and files. You can also request it by email.
• I forgot my password. On the sign-in screen, tap “Forgot your password?” and we will send you a link to reset it.
• Which languages is it available in? The app and the website are in Spanish, English, French, Italian and German. In the app you can pick the language under More → Appearance → Language; it applies when you reopen it.

Service status

If you think the service is down or you see a repeated error, write to us with a screenshot and the approximate time: it helps us find it in the logs.